Terms & Conditions and Privacy Policy
This document governs use of Griffin Capital Group's digital account opening portal and explains how the company collects, uses, and protects customer information submitted when applying for an account or service.
1. ACCEPTANCE OF TERMS
By ticking “I agree to Griffin Capital Group's terms and privacy policy” and submitting the account opening form, the applicant confirms that they have read, understood, and agree to be bound by these Terms & Conditions and this Privacy Policy (together, the “Terms”), as well as the specific product or service terms applicable to any account opened, which will be provided upon approval. If the applicant does not agree to these Terms, they should not submit the form and may instead contact the company using the details in Section 13 to discuss alternative arrangements.
2. ELIGIBILITY & ACCURACY OF INFORMATION
The applicant must be legally eligible to open the account or subscribe to the service(s) selected, and all information and documents submitted must be true, complete, and accurate to the best of the applicant's knowledge. Griffin Capital Group may independently verify any information provided, including with credit bureaus, regulatory databases, and other third parties. Providing false, misleading, or incomplete information may result in the rejection of the application, delays in processing, or the suspension or termination of any account opened as a result of it.
3. ACCOUNT OPENING & KYC VERIFICATION
As a regulated entity, Griffin Capital Group is required to carry out Know Your Customer (KYC) and Anti-Money Laundering (AML) checks before an account can be opened or a service activated. This includes verifying identity, address, source of funds, and — where applicable — the identity of beneficial owners, signatories, or next of kin. Griffin Capital Group may request additional documents or clarification at any point during this process, and approval of the application is not guaranteed until these checks are satisfactorily completed.
4. PRODUCTS & SERVICES
The account opening form allows an applicant to apply for one or more products or services (for example, mutual funds, fixed deposits, loans, or insurance brokerage). Each product or service is subject to its own specific terms and conditions, fees, and eligibility requirements, which will be provided separately upon approval. Selecting a product on the form is an expression of interest and an application — it does not itself constitute approval or activation of that product.
5. PRIVACY POLICY — INFORMATION COLLECTED
Griffin Capital Group collects the information provided directly on the account opening form, which may include:
- Personal or corporate identification details (name, date of birth/incorporation, nationality, BVN, registration numbers, etc.)
- Contact details (address, phone number, email address)
- Financial information (income, turnover, net worth, source of funds, bank details)
- Identity and supporting documents uploaded (e.g. ID cards, utility bills, incorporation documents)
- Details of next of kin, signatories, or beneficial owners, where applicable
- Technical information such as IP address and submission timestamp, collected automatically for security and fraud-prevention purposes
6. HOW THE INFORMATION IS USED
The information provided is used to:
- Process the application and carry out KYC/AML verification
- Open and administer the account and the products or services selected
- Communicate with the applicant about their application, account, or services
- Meet legal and regulatory obligations, including reporting to regulators where required
- Detect, prevent, and investigate fraud or other unlawful activity
- Improve the onboarding process and the security of company systems
8. DATA SECURITY & RETENTION
Griffin Capital Group applies reasonable technical and organisational measures to protect submitted information and documents against unauthorised access, loss, or misuse. Information is retained for as long as necessary to process the application, administer the account, and meet legal, regulatory, and record-keeping obligations, after which it is securely deleted or anonymised.
9. APPLICANT RIGHTS
Subject to applicable law, applicants may request access to, correction of, or deletion of the personal information they have provided, or ask questions about how it is used. These rights can be exercised by contacting the company using the details in Section 13.
10. LIABILITY & DISCLAIMERS
Submitting the form does not guarantee approval of the application or activation of any product or service. Griffin Capital Group is not liable for delays, errors, or losses arising from inaccurate or incomplete information provided by the applicant, or from circumstances beyond its reasonable control. Nothing in these Terms limits any liability that cannot lawfully be limited or excluded.
11. CHANGES TO THESE TERMS
Griffin Capital Group may update these Terms from time to time to reflect changes in its products, systems, or legal and regulatory requirements. The “Last updated” date at the top of this document indicates when it was last revised. Continued use of the onboarding portal after changes are posted constitutes acceptance of the revised Terms.
12. GOVERNING LAW
These Terms are governed by the laws of the Federal Republic of Nigeria, and Griffin Capital Group operates under the regulatory oversight of the Securities & Exchange Commission.
13. CONTACT
Questions about these Terms, this Privacy Policy, or how information is handled can be directed to compliance@griffincapital.group.